Limited lifetime warranty
All ADVANCE, SIGMA and ELECTRON lightning rods manufactured by AIDITEC SYSTEMS, S.L. from November 1, 2018 offer an international and limited lifetime warranty against manufacturing defects.
A manufacturing defect is understood as any damage that occurs during the lightning rod production process. Wear and tear or lightning strikes with energy levels higher than what is established in the UNE 21186:2011 standard are excluded.
This warranty is limited to the replacement of the lightning rod when it is necessary. The rest of the installation components are not included. In orden to ensure a properly operation of the lightning rod, the rest of the protection system must be necessarily in a perfect condition in accordance with the current standards.
THIS WARRANTY WILL NOT BE VALID UNDER THE FOLLOWING CONDITIONS:
- Use, care and operation of the product has not been in accordance with the current regulations.
- The protection system that accompanies the lightning rod is not in a perfect condition in accordance with current standards.
- In case of any unauthorized modification which affects the design of the device.
- The product has been used beyond its capacity, beaten, exposed to adverse conditions, as well as any other fault attributable to the consumer.
- The product has been disassembled or modified by anyone not authorized by AIDITEC SYSTEMS, S.L.
- Lightning rods failures caused by normal wear down during the good functioning of the lightning rod.
- The lightning protection system does not present the preventive or corrective reviews with the periodicity indicated in the current standards and the documentation is not signed and stamped in the review reports.
To process de warranty, you must contact AIDITEC SYSTEMS, S.L. through the form created specifically at the bottom of this page.
AIDITEC SYSTEMS, S.L. it formally undertakes to check the condition of the damages lightning rod for free and to prepare an analysis of the cause of the problem. Temporarily, a replacement device will be avaliable for the representative of our brand until the cause of the problem is determined. If a manufacturing failure is detected, the equipment will be replaced immediately.
It is responsability of the costumer or representative to return the damaged equipment in the most appropiate way in order to avoid any damage during transportation. Otherwise, if the product suffers any damage, the warranty will be voided. The packaging and shipping costs will be covered by the customer or representative of our brandLad™ Company
AIDITEC SYSTEMS, S.L.